The NWES Group is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and share your information.

1. Data Controller

The NWES Group is the data controller for the purposes of UK GDPR.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity Information: Name, job title, and company.
  • Contact Information: Email address, phone number, postal address.
  • Technical Data: IP address, browser type, operating system, and device information.
  • Usage Data: Pages visited, time spent on our website, links clicked, and analytics data.
  • Marketing Preferences: Your preferences for receiving communications from us.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: Where you have given clear consent for specific purposes (e.g., marketing).
  • Contract: To perform a contract or provide services you have requested.
  • Legal Obligation: To comply with legal or regulatory requirements.
  • Legitimate Interests: To improve our services, ensure security, or communicate with you in ways compatible with your expectations.

4. How We Use Your Data

We may use your personal data to:

  • Provide and manage our services.
  • Respond to your inquiries or requests.
  • Improve our website, products, and services.
  • Send relevant communications, including marketing, where permitted.
  • Comply with legal obligations and protect our rights.

5. Sharing Your Data

We do not sell your personal data. We may share your information with:

  • Service Providers: Companies that provide IT, marketing, or other operational support.
  • Regulatory Authorities: Where required by law or to protect our rights.
  • Business Transfers: In the event of a sale, merger, or restructuring of our business.

6. International Transfers

If we transfer your data outside the UK, we will ensure adequate safeguards are in place in accordance with UK GDPR, such as standard contractual clauses approved by the UK Information Commissioner's Office.

7. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected or as required by law. When no longer required, data will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Request erasure of your data ("right to be forgotten").
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.
  • Lodge a complaint with the UK Information Commissioner's Office (ICO).

To exercise these rights, contact us at accounts@nwes.info.

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience. You can manage cookie preferences through your browser settings.

10. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with an updated effective date.

13. Contact Us

For questions or concerns regarding this policy or your personal data, please contact accounts@nwes.info.